Welcome to Prime Haven Short Stays Limited! We’re excited to have you with us and truly appreciate your interest in our services. To make your experience seamless and transparent, we’ve outlined these terms and conditions to explain how we operate. We understand legal documents can be overwhelming, so we’ve kept things as clear as possible. If you have any questions or need further clarification, please don’t hesitate to reach out. Thank you for choosing Prime Haven Short Stays Limited!

This contract sets out the terms under which Prime Haven Short Stays Limited (“we,” “us,” “our”) will provide you with accommodation (“Accommodation”) as outlined in your booking confirmation. By entering into this agreement, the individual (“you,” “your”) agrees to the terms stated below.

________________________________________

1. Introduction

Prime Haven Short Stays Limited operates under company number 16052200. If you are a business customer, you acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty not explicitly stated in this agreement.

Business customers may have different rights compared to consumers, such as limited cancellation rights or remedies for losses. Where specific terms apply only to businesses or consumers, this is clearly indicated.

By using our website or booking Accommodation, you agree to the terms in place at the time of booking. These terms were last updated on 21/11/2024.

________________________________________

2. Booking Confirmation

2.1 How to Book

You may book Accommodation via:

• Our website,

• By telephone, or

• By email.

To confirm a booking:

• Telephone bookings: Payment of the Deposit or Total Rent is required in line with clause 3.2.

• Website or email bookings: Payment of the Deposit or Total Rent is required, and your booking is confirmed upon receipt of our email confirmation.

2.2 Booking Rejections

We reserve the right to reject bookings. If a booking is rejected, we will notify you promptly and refund any payment made in advance. For cancellations initiated by you, refer to clause 8.

________________________________________

3. Payments

3.1 Deposits

To secure Accommodation, a 30% deposit of the total rent (“Deposit”) is required at the time of booking. This Deposit is non-refundable unless we reject your booking (except for breaches by you).

3.2 Payment Schedule

• The balance of the Total Rent must be paid no later than 14 days before arrival unless agreed otherwise in writing.

• For bookings made within 14 days of arrival, full payment is required at the time of booking.

3.3 Accepted Payment Methods

We accept:

• Credit/Debit Cards: Visa, MasterCard, and American Express (a 3.5% booking fee applies).

• Bank Transfers: Payments in GBP. Bank details are available upon request.

3.4 Non-Payment

Failure to pay the Deposit or Total Rent as per clause 3.2 constitutes a breach of this agreement, and we reserve the right to cancel your booking. Any Deposit paid will be forfeited.

3.5 Late Payments

If payment is overdue, we may charge interest at 3% above the Bank of England base rate, accruing daily until full payment is received. Interest applies whether payment is overdue before or after judgment.

3.6 Business Customers

Business customers must pay in full without set-off, counterclaims, or deductions unless required by law.

________________________________________

4. Booking Extensions

4.1 Notice to Extend

If you wish to extend your stay, you must provide 14 days’ notice. Extensions are subject to availability and possible rate changes.

4.2 Payment for Extensions

If notice is given, we reserve the right to charge any additional amounts to the card used for the original booking. For payments via bank transfer, an invoice will be sent, and payment must be made promptly.

________________________________________

5. Accommodation

5.1 Allocation of Apartments

While location and accommodation type are confirmed at booking, the exact apartment may not be guaranteed until arrival. In cases of unavailability, we reserve the right to allocate a similar alternative.

5.2 Occupancy Limits

Occupancy is limited to the number of beds in the apartment. Additional guests may incur extra charges or be required to vacate the premises.

________________________________________

6. Duty of Care / Responsibility

6.1 Respect for Others

Guests must respect other residents and ensure noise levels are kept to a minimum. Excessive noise or nuisance may result in the termination of your booking.

6.2 Damages

Guests are responsible for any damages to the property or its contents. The cost of repairs will be charged to the card on file, and receipts for the repairs will be provided upon request.

________________________________________

7. Arrivals and Departures

7.1 Check-In

Check-in is available from 3:00 PM on the day of arrival. Any concerns must be reported immediately upon check-in.

7.2 Check-Out

Check-out is by 10:00 AM Monday to Saturday and 11:00 AM on Sundays. Late check-out will incur a charge of £40 per hour or part thereof.

Key collection and return details will be provided before your check-in date.

________________________________________

By confirming your booking with Prime Haven Short Stays Limited, you agree to these terms and conditions. For any queries or further assistance, please contact us. We look forward to hosting you!

8. Booking Amendments & Cancellations

8.1 Amendment Requests:

To amend your booking, submit a written request. Amendments are subject to availability and confirmation by us. Additional costs incurred due to amendments, as well as a £50 + VAT administration fee, will apply, in line with clause 2.3.

8.2 Cancellation Requests:

Cancellations require written notice.

• Before Stay: At least 24 hours prior to the stay's commencement.

• During Stay: At least 7 days' notice.

Refunds depend on the Accommodation being re-let. If cancellations are made outside these timelines and the Accommodation isn’t re-let, the Total Rent may be retained.

8.3 Insurance Coverage:

If you’ve purchased travel insurance, cancellation charges might be recoverable. We strongly advise securing adequate booking and travel insurance.

________________________________________

9. Refunds

9.1 Refund Process:

Refunds, if applicable, will be issued to the original payment method within 3–5 working days (excluding holidays and weekends). Refunds are conditional on the return of all keys and parking passes.

________________________________________

10. Early Departures

10.1 Early Check-Out:

Refunds for unused accommodation charges may be issued if the apartment is re-let. A £50 + VAT cancellation fee applies.

________________________________________

11. Inventory / Property Care

11.1 Credit Card Details:

A guest’s valid credit card is required to cover damages to the apartment, its contents, or associated property during the stay.

11.2 Payment Obligations:

Any damages or related costs will be deducted from the card. If payment fails, the booker or guest will be invoiced, payable within 7 days.

________________________________________

12. Additional Charges

12.1 Internet:

Broadband is free, but availability is not guaranteed. Assistance will be limited to contacting the service provider during office hours (9:30 a.m.–6 p.m.).

12.2 Additional Services:

Charges for extra services, payable directly to the service provider, may be applied to the guest’s credit card if unpaid.

12.3 Cleaning:

Apartments must be left as found. Excess cleaning will incur additional charges, based on the condition of the apartment.

12.4 Smoking:

Smoking is strictly prohibited. A £350 charge will apply for smoking or evidence of smoking, covering cleaning and airing costs. Damages caused will incur additional fees.

12.5 Utility Abuse:

Excessive use of gas, water, or electricity may result in additional charges. Heating and hot water systems are pre-programmed, and overriding these may incur costs.

12.6 Damages:

A refundable £500 damage deposit is required before arrival. Deductions will be made for damages, breakages, or extra cleaning. Guests will receive a breakdown and photographic evidence where applicable.

12.7 Keys:

One set of keys is issued per apartment. Unreturned keys will incur replacement charges: £75 + VAT for keys, £100 + VAT for garage fobs, or £100 + VAT for lock replacement. A £50 + VAT fee applies for lockouts between 6 p.m. and 9:30 a.m.

12.8 Parking Pass:

Parking passes must be returned. Unreturned passes will incur a £50 + VAT replacement fee.

12.9 Call-Outs:

Non-emergency call-outs between 6 p.m. and 9:30 a.m. will incur a £50 + VAT fee.

________________________________________

13. Lost Property

13.1 Storage and Return:

Lost items are kept for one month after departure. Guests may arrange the return by covering postage and insurance costs. Unclaimed items will be disposed of after one month.

________________________________________

14. Rates

14.1 Rate Policies:

Rates are based on prevailing prices at booking confirmation. Rates may change prior to confirmation but will remain fixed after. VAT is charged at the applicable rate.

________________________________________

15. Liability

15.1 Personal Belongings:

We are not responsible for loss or damage to personal property. Guests should obtain appropriate insurance coverage.

15.2 Unrestricted Liability:

Our liability is not excluded for:

• Death or personal injury due to negligence.

• Fraud or any liability that cannot be excluded by law.

15.3 Business Customer Limitations:

For business clients:

• Liability for loss of profit or indirect losses is excluded.

• Total liability is capped at 150% of amounts paid under this Agreement.

15.4 Consumer Limitations:

For consumers, liability is not accepted for:

• Unforeseeable losses.

• Delays beyond our control.

• Avoidable losses.

• Business-related losses.

15.5 Excluded Terms:

Except as explicitly stated, we exclude all implied terms for business customers.

15.6 Complete Agreement:

For business customers, this Agreement supersedes all other terms, including those imposed before or after booking.

16. ACCESS TO PROPERTIES

16.1 We reserve the right to access the property during your stay for weekly cleaning, linen changes, emergencies, necessary repairs, remedial works, or health and safety checks. While we will make every effort to provide advance notice, there may be instances where immediate access is required.

________________________________________

17. PETS

17.1 Bringing Your Pets

17.1.1 Guests may bring up to two well-behaved dogs to properties that allow pets, as specified at the time of booking.

17.1.2 Dogs weighing up to 25 kg are accepted. For larger dogs, prior confirmation is required. Dangerous, noisy, or poorly behaved pets are not permitted.

17.1.3 For other pets, approval must be obtained during or before the booking process.

17.2 Deposit

17.2.1 A refundable deposit of £300 per dog per stay is required.

17.2.2 Deposits are refunded after departure inspections, provided no damages or additional cleaning are necessary. Any deductions will incur a £50 + VAT administration fee.

17.3 Owner Duties

17.3.1 Pets must remain under control, cause no damage, and maintain low noise levels.

17.3.2 Guests must clean up after pets, both inside and outside the property. Waste bags and bowls are available for a small fee.

17.3.3 Pets are not allowed on furniture or in bedrooms.

17.3.4 Pets must not be left unattended at any time.

17.3.5 All pets should be free from parasites and fleas before arrival.

17.4 Our Promise

We aim to provide a safe, enjoyable experience for all guests. Pets that pose a risk may be refused accommodation or required to leave.

________________________________________

18. COMPLAINTS

18.1 Should you have concerns during your stay, please notify the Week2Week team immediately. We will strive to resolve any issues promptly.

________________________________________

19. SERVICES

19.1 We are not liable for failures or interruptions to services such as internet, gas, electricity, or water due to circumstances beyond our control, including external repair works or disruptions in the property or development.

________________________________________

20. RESTRICTIONS

20.1 Certain properties may have specific restrictions. Details are available upon request. Breaches of these terms may result in a request to vacate the property within 24 hours.

________________________________________

21. VARIATION

21.1 Changes to this agreement are valid only if made in writing and signed by authorized representatives of both parties.

________________________________________

22. DELAYS OUTSIDE OUR CONTROL

22.1 If delays occur due to events beyond our control (e.g., extreme weather, strikes, pandemics), we will notify you promptly and work to minimize disruptions. Refunds may be offered for unused accommodation if delays are substantial, and you choose to terminate the contract.

________________________________________

23. DATA USAGE

23.1 Your personal data is managed as per our Privacy Notice.

________________________________________

24. RESOLVING DISPUTES

24.1 Complaints Policy

Our Customer Service Team is available to address concerns.

24.2 Alternative Dispute Resolution (Consumers Only)

Independent mediation is available upon request to avoid court proceedings.

24.3 Court Proceedings

This agreement is governed by English law. Consumers can file claims in their local courts within the UK, while businesses are subject to the exclusive jurisdiction of English courts.

________________________________________

25. OTHER TERMS

25.1 Contract Transfers

We may transfer this contract to another organization. Consumers unhappy with the transfer can terminate the agreement within seven days of notice.

25.2 Third-Party Rights

This contract is exclusively between you and us; no third party has enforceable rights.

25.3 Partial Invalidity

If any part of this agreement is deemed unlawful, the remainder will remain valid.

25.4 Enforcement Delay

Our delay in enforcement does not waive our rights to enforce terms later.